5rrr Privacy Policy

1 Introduction and Scope of Policy

5rrr ("we", "our", or "platform") is a digital platform providing online betting and casino services in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use our website, mobile version, and related services ("Services").

By using our services, you agree to the terms described in this privacy policy. If you do not agree with any term in this policy, please refrain from using our services and contact our support team.

This policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

2 Information We Collect

To provide our services, we may collect various types of information. This information is divided into three main categories:

2.1 Information You Provide

Information you directly provide during registration and account management:

• Full name and date of birth (for age verification)
• Valid email address and phone number
• Residential address
• National ID card or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, or bank account details (for transaction processing)
• Information provided when contacting support via live chat and email

2.2 Automatically Collected Information

Some technical information is automatically collected when you use our services:

• IP address and device identifier information
• Browser type and version, operating system
• Login time, date, and session duration
• Pages visited and navigation patterns
• Information collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may receive necessary information from trusted third-party verification service providers. This information is used solely to ensure the security of your account.

3 Purpose of Using Information

We use collected information for the following lawful purposes:

• Account Management: Creating, verifying, and maintaining your 5rrr account
• Financial Transactions: Processing deposit and withdrawal requests and maintaining transaction history
• Support Services: Assisting you through 24/7 Bengali live chat and email support
• Security and Fraud Prevention: Detecting unauthorized access, fraud, and suspicious activity on accounts
• Legal Obligations: Complying with applicable laws and regulations and responding to requests from regulatory bodies
• Platform Improvement: Analyzing user experience to improve the quality of our services
• Responsible Gaming: Identifying unusual gaming behavior and providing necessary support
• Communications: Sending important service-related notifications and updates (based on your consent)

4 Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the site — maintaining login sessions, security verification, etc. These cookies cannot be disabled.
• Functional Cookies: Help remember your preferences — such as language selection.
• Analytical Cookies: Monitor site usage to improve the quality of services.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

5 Information Sharing and Disclosure to Third Parties

5rrr does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Provider Partners: With trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure support, who operate under strict confidentiality agreements.
• Legal Obligations: When disclosure of information is required by court order, lawful requests from investigative authorities, or applicable law.
• Fraud Prevention: Exchanging security information with other operators to detect and prevent fraudulent activity.
• Business Restructuring: In the event of a company merger, acquisition, or asset transfer, provided the new party is also bound to comply with this privacy policy.

Outside the circumstances mentioned above, information is not shared without your explicit consent.

6 Data Security Measures

5rrr applies the highest technical and procedural security measures to protect your information:

• SSL Encryption: All data transfers are encrypted using advanced SSL/TLS protocols.
• Data Encryption: Stored sensitive information is protected using industry-standard encryption methods.
• Access Controls: Only authorized personnel have limited access to the information they need.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Verification: Multi-layer identity verification system to ensure account security.

However, no platform can guarantee 100% security on the internet. In the event of any security breach, we will notify you promptly and take the necessary steps.

7 Data Retention Period

We retain your information only for as long as necessary:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: After an account is closed, information may be retained for a set period as required for legal obligations, dispute resolution, or fraud prevention.
• Financial Transaction Records: Retained for the period required under financial regulatory rules.
• Marketing Information: Deleted immediately upon withdrawal of your consent.

After the set retention period, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances ("right to be forgotten").
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a readable format.
• Withdrawal of Consent: The right to withdraw consent to marketing or analytical data processing at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

9 Privacy of Minors

5rrr is a platform for individuals aged 21 or older only. We do not knowingly collect personal information from minors.

If we become aware, or you inform us, that a minor's information is in our database for any reason, we will immediately and permanently delete that information and close the associated account.

If you believe a minor has registered on our platform, please contact us.

10 International Data Transfers

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure it receives adequate protection in accordance with this privacy policy and applicable data protection laws.

For international data transfers, we ensure appropriate contractual safeguards are in place, including confidentiality agreements and data processing agreements.

11 Responsible Gaming and Data Protection

5rrr places the highest importance on responsible gaming. By analyzing your gaming behavior, we can identify signs of addiction and provide necessary support. Information used in this analysis is kept strictly confidential and is used solely for your wellbeing.

If you want to set limits or take a break from your account, visit our Responsible Gaming page or contact us via live chat.

12 Changes to the Policy

5rrr reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform.

Continuing to use our services after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly. The date of the latest update will be noted at the top of the policy.

13 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

The protection of your personal information is our highest priority. Thank you for trusting 5rrr.